Technical Project Manager

• Level: Senior
• Type: B2B
• English Level: Upper-Intermediate
• Location: Poland
• Skills: AWS

Responsibilities

1. RUN Excellence Program Execution (Core Responsibility)

Lead the technical execution of RUN Excellence initiatives in collaboration with Delivery managers, focusing on: Monitoring coverage per service/function; Functional & non-functional testing (scalability, resilience); Disaster Recovery plans; Runbooks and on-call readiness; and Third-party provider SLA monitoring.

Translate RUN Excellence requirements into clear, actionable technical workstreams. Be able to challenge team monitoring & alerting self assessment to master the real monitoring coverage.

Define execution paths even when specifications are incomplete or teams are blocked.

2. Cross-Team Technical Leadership

Act as the technical point of coordination across: Engineering, Delivery and Infrastructure.

Align Engineering Managers and Infra Managers on: Scope, Priorities, Ownership, and Dependencies.

Ensure Engineering teams are properly engaged in RUN Excellence initiatives (not treated as Ops-only topics).

3. Monitoring & Observability Enablement

Drive improvements in monitoring coverage and quality, including Functional monitoring (user journeys, blockchain operations, APIs) and Non-functional signals (latency, throughput, saturation, error budgets).

Work with Engineering & MS Observability teams to: Define business-relevant monitoring requirements and ensure monitoring progress even when product or technical specs are not finalized.

Coordinate monitoring of third-party providers SLA (cloud, vendors, external dependencies).

Translate business and operational needs into technical monitoring requirements.

4. Blocker Resolution & Technical Investigation

Identify situations where teams are blocked due to: Missing specs; Cross-team dependencies; Ownership ambiguity; or Technical uncertainty. Lead investigations, propose options, and unlock progress.

Facilitate technical decision-making without replacing Engineering ownership.

5. Incident & Reliability Improvement (with SQM team)

Partner with MS SQM team to: Leverage incident and problem data to prioritize RUN Excellence initiatives and track execution of action plans from post-mortems.

Ensure learnings from incidents are translated into concrete technical improvements, not only process changes.

6. Governance, Reporting & Executive Communication

Work closely with Delivery and RUN Excellence PMO to provide structured, factual technical status, risks, and dependencies, ensuring reported progress reflects real technical delivery.

Contribute to initiative-level KPIs and ensure technical delivery progress is measurable and factual, including program KPIs such as: Monitoring coverage progression; On-call readiness improvements; Reduction of recurring incidents; and SLA achievement trends.

Prepare clear status updates, risks, and mitigation plans for leadership.

Working Model & Collaboration

This role works closely with: Delivery PMO (governance, planning framework, quarterly CTO reporting); the Technical Project Manager (this role) (execution, technical alignment, dependency management, unblock delivery); Engineering / Infrastructure (technical ownership and implementation); and SQM (incident & problem management data, continuous improvement inputs).

Required Skills & Experience
Technical Background
Strong technical foundation in Distributed systems, Cloud infrastructure (AWS strongly
preferred), and Production systems and on-call environments. Ability to understand Backend services, APIs, and Blockchain or high-throughput transactional systems (strong plus). Solid understanding of Monitoring & observability concepts, Incident management and post-mortems,
and Scalability, resilience, DR patterns. Experience operating or supporting large-scale, always-on production systems is required.

Project Management & Delivery Skills
5+ years experience in Technical Project Management, Engineering, or SRE-like roles. Proven experience driving cross-team initiatives without direct authority. Strong structuring skills: breaking down ambiguous problems and defining milestones, ownership, and success metrics. Comfortable operating with partial information and evolving scope.

Soft Skills
Strong communication and alignment skills; ability to challenge teams constructively; pragmatic, execution-oriented mindset; credible technical interlocutor for senior engineers and managers.

Collaboration & Travel Requirements
This role requires periodic travel to Ledgers Paris office (at least once per quarter) for onsite meetings.